Client Executive – Haywards Heath
The Role
Responsibility for assisting the Portfolio Manager/s (PM) and portfolio team with risk and relationship management of the specific client portfolio (to include monitoring of all controls, collateral management and processing, client payments and liaising with clients directly).
- Supporting the CE Manager and Portfolio Manager/s with the administrative function of the back office, to include remittance and collateral analysis, monthly reconciliation, processing of debt soundings and client payments.
- Maintenance of collateral audit database and ensure effective client service.
The Responsibilities
Assist and support the Portfolio Managers:
- Incorporates all aspects of managing the relationship between specific Clients and the company.
- Act as the day-to-day internal contact for the operation of the Clients’ ABL / Lendscape accounts.
- Ensure all daily client functions are completed, to include cash, payments, soundings, reconciliation and collateral updates.
- Maintenance of Lendscape and other bank systems / standing data.
- Support PMs to ensure compliance with all required visits / meetings and reporting.
Manage Client information in accordance with pre-agreed terms and conditions:
- Chasing and updating monthly (or such other required frequency) collateral (AR, stock, fixed asset valuation) figures.
- Ensuring all monthly AR / stock reconciliations are processed within the month or timely manner and any issues escalated to PMs and Manager Operations.
- Ensure timely receipt of statutory audited accounts, monthly management information and client forecasts in accordance with the frequency required by Client documentation.
- Collate and prepare information for audit purposes, liaising with audit function when required.
- Implement any audit recommendations following discussion with PMs.
- Conduct soundings process for specific Clients, escalating issues when required
Assist in the New Client process:
- Responsibility for completion of necessary set-up paperwork for new clients
- Prepare new Client files (electronic and paper)
- Assist with the set up of new client accounts onto the systems, liaising with the US department, company sales support and other areas as required.
Other Responsibilities
- Liaise with US department to ensure timely reporting and month end processing.
- Processing of client charges and facility transfers including Lendscape and GL Postings.
The Requirements
- Detailed understanding of Asset Based Lending products and associated risk areas.
- In depth knowledge of Lendscape or system and functionality.
- Ability to read basic financial data and enter on to spreadsheet.
- A good customer focused approach, with the ability to work as part of a team.
Ability to plan and prioritise to achieve deadlines as required